Privacy Policy

ShipSilently Inc. ("ShipSilently", "we", "our", or "us") operates the website located at https://www.shipsilently.com and the ShipSilently feature flag platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information you provide directly

• Account information: When you register, we collect your name, email address, and password.
• Payment information: Billing details are processed by our payment processor (Stripe) and are not stored directly by ShipSilently.
• Communications: If you contact us via email or support channels, we retain those communications.

Information collected automatically

• Usage data: We collect information about how you interact with the Service, including feature flag evaluation counts, API call metadata, and dashboard activity.
• Log data: Server logs may include your IP address, browser type, referring URL, and timestamps.
• Cookies: We use cookies and similar tracking technologies to maintain sessions and improve user experience. See our Cookie section below.

Information from SDK usage

When your application uses the ShipSilently SDK to evaluate feature flags, your application may pass context attributes (such as user identifiers or plan types) to our evaluation API. We process this data to return flag evaluation results. We do not sell or share this data with third parties for advertising purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information (invoices, receipts)
• Send administrative communications such as security alerts and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activity to improve the Service
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We engage third-party companies to perform services on our behalf, such as payment processing (Stripe), infrastructure (Cloudflare), and analytics. These companies are contractually bound to use your data only to perform services for us.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With your consent: We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with the Service. You may request deletion of your account and associated data at any time by contacting hello@shipsilently.com. Note that some data may be retained for legal, accounting, or security purposes after account deletion.

5. Security

We implement industry-standard technical and organizational measures to protect your personal information. These include encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for the Service to function (e.g., authentication tokens, session management).
• Analytics cookies: Help us understand how visitors interact with the Service. We use privacy-friendly analytics and do not share this data with advertising networks.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your personal information
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at hello@shipsilently.com.

8. International Transfers

ShipSilently is based in the United States (1111B S Governors Ave STE 3, Dover, DE 19904). If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

ShipSilently Inc.
1111B S Governors Ave STE 3
Dover, DE 19904
United States
hello@shipsilently.com